1. These terms and conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract, notwithstanding any purported terms put forward by you.
2. Payment Terms
Invoices will be raised once an order has been received, and stock availability has been confirmed by Gifts Inc. Orders for unbranded items will be shipped within 2 business days from receipt of payment. Production of printed items will not start prior to receiving your proof of payment and signed-off artwork. By placing an order over the Internet, you are agreeing to these terms and conditions.
3. Passing of title and risk
The risk of the goods shall pass to you on delivery. All goods will remain our property, until payment is received in full.
4. Products
We reserve the right to alter any details or design of products illustrated without prior notice, and while every effort is made to describe our goods accurately on sales literature, e-mail and our website, no warranty is given as to accuracy, and no responsibility will be accepted for error or mis-description and any resulting loss.
5. Quotations and contracts
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today's current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation or accepted contract, we shall be entitled to charge such increases to you. All quotations are valid at the time of quoting, errors and omissions excluded.
6. Prices
All Prices exclude VAT, printing & delivery charges.
7. Delivery and lead times
Every effort will be made to deliver on time, but any delivery day or lead-time specified is a best estimate, and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery. For printed items, the normal 10 day production period will start from receipt of signed-off artwork and payment. Special rush deliveries can usually be arranged, but will usually be subject to additional charges (e.g. rush print charges and rush delivery charges) that will be charged to you at current commercial rates. Lead times will be deemed to commence at the date and time that Gifts Inc. receive in writing, "signed off" approval of the artwork that Gifts Inc. supplied to the client, along with your proof of payment.
8. Claims
Claims arising from damages or partial loss in transit, must be made in writing to us, so as to reach us within 48 hours of delivery. All claims with regard to the quality or quantity of the goods shall be made in writing to us, so as to reach us within 48 hours of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of the contract. You must examine all goods delivered at the time of delivery and confirm receipt. We shall not be liable for any loss or damage caused to the goods in transit, unless loss or damage is noted at the time of delivery. Claims in respect of non-delivery must be made in writing so as to reach us within 48 hours from receipt of our invoice.
9. Cancellation charges
A charge will be made on all cancelled orders, together with the charge for all work carried out up to the date of written cancellation.
10. Samples
Samples of any of the items illustrated on our literature, website and emails are available upon request, and will be charged at the lowest quantity rate, plus a once-off R45 delivery charge.
11. Overdue Payments
No goods will be delivered on accounts that remain unpaid 14 days after payment is due. Interest will be charged on overdue accounts, at the rate of 5% above the Standard Bank SA base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you. We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.
12. Quantity changes
Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increase in the order must be regarded as a separate contract, unless written notification is received before work commences on the original order.
13. Artwork and printing
All artwork and printing charges will be levied where necessary, unless previously stipulated by us. A redrawing fee of R150 / hour will be charged for any artwork not supplied in a suitable format - for example Corel Draw, Adobe Illustrator or Freehand. Where applicable, indicated print prices shown, include setup and a one colour - one position print. For additional print colours and positions of printing, or for quantities other than those listed, please obtain an exact quotation via telephone, fax or email.
14. Changes to artwork
In order to print efficiently from the artwork you supply, it maybe necessary to adjust or redraw your artwork. You will be advised of the changes made. No printing will take place until Gifts Inc. has received in writing your "signed off" approval of the artwork. In order to sign off your artwork we will send you an artwork approval form via e-mail, illustrating how your artwork will look on your chosen product. This MUST be checked thoroughly and signed off. The job will not commence until we have received in writing this signed off approval. You must notify us of any discrepancy in the artwork or order as we DO NOT accept any liability of any post-completion errors or omissions.
15. Colour variations
International accepted Pantone references are used for colour matching. Gifts Inc. will endeavour to match as closely as possible to these colour references, but cannot be held liable for any further costs that may arise. Due to the variety of materials and the imprinting processes utilised by Gifts Inc. and its suppliers, no guarantee can be given to match exactly pantone numbers or colour samples provided by the client.
16. Small orders
Where you require a quantity smaller than the minimum quantity shown, this is normally possible, but usually carries a small order surcharge, please contact us for an exact quotation.
17. Force majeure
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or by inability to procure materials or articles, except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability to you.
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